FAQ

1. What types of products does Naturalskinglo.com offer?

We offer a wide range of beauty products, including makeup kits, earrings, mascara, lipsticks, wigs, hair extensions, and hair removal products. Our collection is carefully curated to ensure high quality and customer satisfaction.

2. How do I place an order?

Placing an order is simple. Browse our website, select the products you want, add them to your cart, and proceed to checkout. Follow the instructions to complete your purchase.

3. What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

4. How long does shipping take?

Shipping times vary depending on your location. Generally, orders are processed within 1-3 business days and shipped within 7-14 business days. You will receive a tracking number once your order has been shipped.

5. Can I return or exchange a product?

Yes, we have a return and exchange policy. If you are not satisfied with your purchase, you can return or exchange it within 30 days of receiving your order. Please ensure the product is unused and in its original packaging. Contact our customer service team for assistance.

6. Are your products cruelty-free?

Yes, we are committed to offering cruelty-free products. None of our beauty products are tested on animals.

7. How do I know which wig or hair extension is right for me?

We provide detailed descriptions and photos of each wig and hair extension to help you make an informed decision. If you need further assistance, our customer service team is available to help you choose the best product for your needs.

8. Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping costs and times vary based on the destination. Please check our shipping policy for more details.

9. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number on our website or the carrier's website to track your order's progress.

10. What if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact our customer service team immediately. We will arrange for a replacement or a refund as per our return policy.

11. How do I contact customer service?

You can reach our customer service team via email at customer.naturalskinglo@gmail.com. We are here to help with any questions or concerns you may have.